FAQ

Where do you deliver?

We serve Canadian addresses with free standard shipping. Order preparation normally takes 1–2 business days and transit a further 4–6 business days, for an estimated total of 5–8 business days.

How do I choose a product?

Check the description, images and selected options for the details you need. Ask us before purchase if a specification, dimension, material or compatibility detail is unclear.

Where is my parcel?

Available tracking and dispatch information is emailed after shipment. Contact us with the order number if an update is missing, the parcel is late or the tracking shows delivery but you cannot find it.

Can I change my mind?

Request a return or exchange within 30 days of delivery. Wait for approval and the prepaid label or equivalent free return instructions. We cover approved change-of-mind and quality-related return shipping and do not charge a restocking fee; any lawful product-specific exception must be disclosed before purchase.

How are problems and refunds handled?

Report damage, defects, incorrect goods or missing parts so we can investigate and offer an appropriate remedy. Approved refunds go to the original payment method within 10 business days after approval and any necessary receipt or inspection. Banks or card issuers normally take another 5–10 business days after issue to show the credit.

Can I amend an order or choose a payment method?

Contact us promptly before dispatch to request cancellation or address changes. Payment is in CAD using the methods offered at checkout, which also shows applicable taxes. Check the dedicated policy pages for full details.

Contact herscheel.shop

Email: support@herscheel.shop
Telephone: 604-555-8391
Business address: 12 Drew Brown Blvd, 12, Orangeville, Ontario, L9W 6Z6, Canada