Refund policy

Requesting a return

You have 30 days from delivery to request a return or exchange, including when you change your mind. Email us with the order number and the items concerned. You may reasonably inspect the product; keep its accessories together and pack everything securely for the return.

Instructions and return costs

Wait for our approval and return instructions before posting a parcel. We provide a prepaid label or another approved return method at our expense for both change-of-mind and product-quality returns or exchanges. No restocking fee applies. Our business address is not automatically the return destination.

Refund timing

Following approval and any necessary receipt or inspection, we process the approved refund within 10 business days to the original payment method. After we issue it, the bank or card issuer normally takes another 5–10 business days to display the credit. Contact us if it has not arrived after that period.

Exchanges and product problems

Exchange stock may change. If a replacement is unavailable, we will discuss an alternative you accept or a refund. Report damage, defects, an incorrect item, missing parts or a mismatch with the description, including your order number and photographs where practical. We investigate and arrange an appropriate refund, replacement or other remedy, without approved return-postage costs to you.

Exceptions and consumer rights

Any permitted product-specific restriction, such as one concerning personalization, perishables or opened sealed hygiene goods, must be clearly disclosed before purchase. Such restrictions do not remove remedies for faulty or misdescribed products. Applicable Canadian federal, provincial and territorial consumer rights remain in effect.

Contact herscheel.shop

Email: support@herscheel.shop
Telephone: 604-555-8391
Business address: 12 Drew Brown Blvd, 12, Orangeville, Ontario, L9W 6Z6, Canada