Shipping policy

Delivery destinations and charges

We serve addresses in Canada and provide standard delivery without a shipping charge. If a carrier cannot serve a particular address or item, we will contact you to agree on a solution. We will not replace the free service with a paid one without your agreement.

Estimated schedule

Allow 1–2 business days to process an order before dispatch. Standard shipping then usually takes 4–6 business days in transit, giving an estimated total of 5–8 business days. Weekends and applicable public holidays are excluded. Payment or address queries may hold up preparation; we will contact you if clarification is required.

Tracking and changes

We send available dispatch and tracking information to the email supplied with your order. The first carrier scan may take time to appear. Contact us promptly if you need to change the delivery address or cancel before dispatch; once a parcel is on its way, changes may no longer be possible.

Late, missing or damaged deliveries

Weather, exceptional events and carrier disruption can affect estimates. We will communicate significant delays and help trace parcels. If delivery is recorded but you cannot find the package, let us know so we can investigate and arrange an appropriate remedy. For returns, see our Refund page. Delivery estimates do not override mandatory rights or a specific commitment made for an order.

Contact herscheel.shop

Email: support@herscheel.shop
Telephone: 604-555-8391
Business address: 12 Drew Brown Blvd, 12, Orangeville, Ontario, L9W 6Z6, Canada